PRIVACY POLICY
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The company "ODYSSEY FOODS E.E." with the distinctive title "ODYSSEY FOODS", based in Kallithea Attica, VAT number 801903852, KALLITHEA TAX OFFICE is committed to protecting the privacy of its website visitors and takes seriously its obligation regarding the security of their personal data. We will be clear and honest about the data we collect and the purposes for which we collect it.
This policy includes and refers to the following:
Your personal data that we collect and process because of your relationship with us as a visitor and through your use of the website.
Where we get the data from
What do we do with this data
How we store data
To whom we transfer/disclose this data
How we treat your data protection rights
How we comply with data protection rules
All personal data is collected and processed in accordance with the personal data protection legislation of Greece and the European Union.
PERSONAL DATA WE COLLECT
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Personal data is any information related to you that allows us to identify you, such as your name, contact details, and information related to your access to our website and our email correspondence.
We may collect personal data from you when you contact us through the form on the company website.
Specifically, we may collect the following categories of information:
a. Name, home address, e-mail address, telephone number,
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b. Information when using the website,
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c. Communications you exchange with us or direct to us via letters, e-mails, chats, calls and social networks;
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d. Location, including real-time geolocation of your computer or device via GPS, Bluetooth, and IP address, as well as user-derived Wi-Fi hotspot and cell tower locations, if you use location-based features and enable location services settings on your device and computer.
PURPOSES OF PROCESSING PERSONAL DATA - RETENTION
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We only process your personal data when we have a legal basis to do so. The legal basis depends on the reasons we have collected and need to use your personal data.
Your data may be used for the following purposes:
a. Providing information you request: We use your data to provide you with the services you request in reference to the products or services provided through our website.
b. Marketing: From time to time, we contact you electronically and provide you with information about our offers and products. You will have the choice of whether to receive such communications, depending on whether you subscribe to our newsletter. Also, in each of our electronic communications you will have the opportunity to indicate that you no longer wish to receive direct marketing material.
In most cases, we need to process your personal data in order to contact you.
We may also process your personal data for the following reasons:
– To comply with a legal obligation.
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– Because you have given us your consent to use your personal data.
Only people aged 16 and over can provide their own consent. For children under this age, the consent of parents or legal guardians is required.
We do not retain your data for longer than is necessary to fulfil the purpose for which it is processed. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and the ability to achieve those purposes by other means.
We also consider the time periods for which we may need to retain personal data in order to fulfil our legal obligations or to respond to complaints/inquiries and to protect our legal rights in the event of a claim. This period is set at five, (5), years for data we collect to communicate with you.
In addition, we will retain your personal data for the purposes of promoting our products, unless of course you decide to request their deletion.
When we no longer need your personal data, we delete or securely destroy it. We also consider whether and how we can minimize over time the personal data we use, and whether we can anonymize it so that it can no longer be associated with you or identify you. In this case, we may use them without further notice.
SECURITY OF PERSONAL DATA
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We follow strict security procedures when storing and disclosing your personal data, as well as to protect it from accidental loss, destruction, or damage. The data you provide us is protected in accordance with our company's security policy.
We may disclose your data to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in accordance with Greek and EU data protection legislation.
SHARING OF PERSONAL DATA
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We may share your personal data with the following third parties for the purposes contained in this Privacy Policy:
a. Trusted service providers with whom we work to conduct our business, such as service providers who manage our website.
b. Legal and other professional advisers, courts, and law enforcement agencies in all countries in which we operate, in order to exercise our legal rights arising from our contract with you
c. Social Networks: Through our Website and App or prior to your visit to our Website and App, you may have access to third-party social networks. When you are registered with your social media account, we will receive the personal data you choose to share with us through those social media in accordance with their privacy settings in order to improve and personalize your use of our website or our app. We may use social media links on our website or app. This will result in your details being shared with your social media provider and potentially displayed on your social media profile and accessible to others in your network. Please consult the privacy statement of these third-party social media providers to learn more about these practices.
When the processing of personal data is based on your consent, you have the option to withdraw your consent to the processing or delete your personal data at any time. You can do this by submitting a request through our website or through our mail services (see PRIVACY RIGHTS below).
COOKIES AND WEBSITE TRACKING
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This website uses cookies so that we can improve the services we offer you and provide you with specific features that you may find useful. This may include cookies from our partners that are placed on your computer when you visit the website. Please visit our partners' websites for information on their privacy and cookie policy.
Cookies are small text files that are transferred to your computer's hard drive through your browser so that we can recognize your browser and track visitors to our website. This way we better understand which services are most suitable for you. A cookie contains your contact information, as well as information that will allow us to recognize your computer when you browse our website so that we can help you process your request. Most browsers automatically accept cookies, but if you wish, you can change your browser settings to accept, reject or delete cookies. The "Help" option in the toolbar of most browsers explains how to prevent your browser from accepting new cookies, how to set it to notify you when you receive a new cookie, or how to disable all cookies. If you choose to change these settings, you may find that some features and functions do not work as intended. The cookies we use do not identify any information stored on your computer.
RIGHTS RELATED TO THE PROTECTION OF PERSONAL DATA
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Under certain circumstances and by law, you have the right to:
Find out if we keep your personal data and, if so, what this data is and why we keep/use it.
Request access to your personal data (commonly known as a "data subject access request"). This enables you to obtain a copy of your personal data that we hold and check whether we are processing it lawfully.
Request the correction of your personal data that we hold. This enables you to correct any incomplete or inaccurate information we have about you.
Request the deletion of your personal data. This enables you to request that we delete or remove personal data where there is no reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have exercised the right to object to its processing (see below). You can delete this personal data when its use is based on your consent.
Object to the processing of your personal data where we invoke a legitimate interest (or the interest of a third party), but there is a reason in your own case that makes you want to object to its processing on this ground. You also have the right to object if we process your personal data for direct marketing purposes.
Object to automated decision-making, such as profiling, which should not be the subject of automated decision-making using your personal data or profile.
Request the restriction of the processing of your personal data. This allows you to ask us to stop processing your personal data, for example, if you want us to ascertain its accuracy or the reason for processing it.
Request the transfer of your personal data to you or another party, (commonly known as the right to "data portability"), in an electronic and structured format. This allows you to receive your data from us in an electronically usable form and to be able to transmit your data to another party in an electronically usable form.
Withdrawal of consent. In the limited cases where you may have provided your consent to the collection, processing, and transmission of your personal data for a specific purpose, you have the right to withdraw your consent to that processing at any time. After we receive notice that you have withdrawn your consent, we will stop processing your data for the purpose or purposes for which you originally agreed, unless we have another legal basis to do so lawfully.
This policy should help you better understand how we use your personal information; it explains in detail the types of personal information we collect, what we use it for and who we may share it with. If you have any further questions about this policy or how we handle your personal information that are not answered here, please contact us by e-mail at info@odysseyfoods.eu.
These requests cannot be processed if submitted via email due to their volume and the need to verify your identity before we can act on your request. This is another important security measure so that personal data is not disclosed to any person who does not have the right to receive it.
You will not have to pay a fee to access your personal data (or exercise any of your other rights). However, we may charge you a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, in such cases we may refuse to comply with your request.
Additionally, and to the extent that you have this right, you are entitled to submit a complaint directly to the relevant supervisory authority (Hellenic Data Protection Authority, http://www.dpa.gr/)
CHANGES TO THE PRIVACY POLICY
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The Privacy Policy may change from time to time and any changes to the privacy statement will be communicated to you via a notice on our website.